The procedure of restoration starts as quickly as you pick up the phone to call us.  SERVPRO is accessible for your water emergencies 24 hours a day, 7 days a week, whether you have a tiny water loss such as leakage of your washer or a big loss where you come back to several inches of water filling your garage.  It is important to take ASAP action whenever you deal with water in your home. The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage

Water damage can be very stressful in your home and cause a lot of chaos. If you call SERVPRO, feel comfortable knowing that our technicians have the particular training for water damage and the knowledge required to get you through this stressful moment. The cornerstone of our company is water damage.

What are you going to expect when calling SERVPRO? We'll ask you a few questions about your water loss when you call. These issues will assist us to prepare with the necessary services, resources and number of technicians.

Be ready when you call to answer these questions:

• Your name and contact information
• Your insurance information (including agent name) if applicable
• The street address of the damaged home
• When did the flooding/water damage occur?
• What caused the water damaged, (if known)?
• Is there electricity available for our use?

Upon arrival at your home, SERVPRO will perform a thorough inspection including a damage evaluation.  Our technicians are trying to assess the seriousness of the damage at this point and to create an action plan.  We will inspect the source of the moisture and ensure that it is stopped before the restoration and drying process can start.  We will then determine the water's level of contamination

• Category 1: “Clean Water”
• Category 2: “Gray Water”
• Category 3: “Black Water”

After this category of the water has been determined SERVPRO of Fort Smith can them go forward with our plan of action and begin the cleanup process.

479-452-8282